Commercial Equipment Warranty Service

Warranty Information

Commercial Equipment Warranty Service

Priority U provides commercial equipment warranty service for select restaurant equipment, refrigeration systems, ice machines, water heaters, HVAC equipment, and related commercial systems. As an authorized installer or service provider for many recognized manufacturers, our team can help diagnose covered equipment problems and complete qualifying warranty repairs.

Warranty coverage depends on the equipment manufacturer, model, installation, parts, and specific warranty terms. Therefore, customers should have their equipment information and warranty documentation available when requesting service.

Commercial Equipment Warranty Providers

Priority U works with a wide range of commercial equipment warranty providers. Our current providers include:

AO Smith - Authorized install and service provider
Atosa/Smart Kitchen - Service provider
Beverage Aire - Service provider
Bradford White - Authorized install and service provider
Captive Aire - Authorized install and service provider
Electrofreeze - Service Provider
Electrolux - Service provider
FSF Manufacturing - Service provider
Grindmaster
Hoshizaki - Service provider
Ice-O-Matic - Authorized install and service provider
Icetro - Authorized install and service provider
IDW Refrigeration - Authorized install and service provider
Imbera - Service provider
Intellihot - Authorized Installer and service provider
ITW Food Equipment Brands (Traulsen, Kairak)- Authorized install and service provider

Kairak refrigeration
Lennox - Service provider
Manitowoc - Service provider
Mitsubishi - Service provider
Navien Water heater - Authorized install and service provider
Noritz Water heater - Authorized install and service provider
Norlake refrigeration
Rinnai Authorized service provider and installer
State water heater - Authorized install and service provider
Trane - Service provider
Trimark - Authorized install and service provider
True - Service provide
York - Service provider

Please contact Priority U before scheduling service to confirm that your equipment, brand, and repair qualify for commercial equipment warranty service.

Labor and Parts Warranty Information

30-Day Labor Guarantee

Labor related to equipment serviced by Priority U is guaranteed for 30 days unless otherwise stated in writing. However, this guarantee applies only to the labor performed during the original service.

Manufacturer Parts Warranty

Parts installed by Priority U are covered according to the applicable manufacturer’s written warranty. We cannot guarantee parts that our technicians did not install. Therefore, if another component fails after the original repair, additional parts and labor may be charged separately.

Limited Warranty

All materials, parts, and equipment are covered only by the written warranties provided by their manufacturers or suppliers. Labor performed by Priority U is warrantied for 30 days unless a different period is provided in writing.

Priority U does not provide any additional express or implied warranties beyond those stated in writing. In addition, technicians and representatives are not authorized to create additional warranties on behalf of the company.

Request Commercial Equipment Warranty Service

Before requesting commercial equipment warranty service, gather the equipment brand, model number, serial number, installation date, and available warranty documentation. This information can help our team determine whether your equipment and repair may qualify for warranty coverage.

You can also learn more about our commercial equipment repair services or review our preventive maintenance options. To request warranty assistance, contact Priority U online or call (913) 712-8524.

Warranty Frequently Asked Questions

What warranty providers does Priority U work with?

Priority U works with numerous warranty providers for commercial kitchen equipment, refrigeration systems, ice machines, water heaters, HVAC equipment, and related systems. However, coverage varies by brand, model, and warranty agreement.

Do you provide warranty service for refrigeration equipment?

Yes. Priority U provides warranty-related service for select commercial refrigeration brands, including Kairak, Norlake, True, and other qualifying manufacturers.

Are you an authorized Rinnai service provider?

Yes. Priority U is an authorized Rinnai service provider and installer for qualifying equipment.

How long is Priority U’s labor guaranteed?

Labor related to equipment serviced by Priority U is generally guaranteed for 30 days unless a different period is provided in writing.

Are replacement parts covered under warranty?

Replacement parts are covered according to the manufacturer’s written specifications. However, Priority U cannot guarantee parts that were not installed by our technicians.

What happens if another part fails after the repair?

If a separate component fails after the original repair, additional service may be necessary. As a result, the additional parts and labor may be charged separately.

Do manufacturer warranties apply to materials, parts, and equipment?

Yes. Materials, parts, and equipment are covered by the written warranty provided by the manufacturer or supplier.

How do I request warranty service?

Contact Priority U with your equipment brand, model number, serial number, issue, installation information, and available warranty documentation. Our team can then help determine the appropriate next step.

Request Service or Get an Estimate

Have a question or comment? Contact us by filling out the form and we will respond back to you as soon as we can to help!

Warranty Information